If you’re a facility manager or you run a business, you know all about the importance of keeping your place of business up to the highest cleanliness standards at all times. Whether you want to dazzle the customers and keep them coming back for more, leave the right impression on your business associates, or keep your workplace ticking and productive, havingreliable commercial cleaners can make all the difference.
But how to make sure that you’ve found the best cleaning company out there? In today’s post, we outline 8 questions you should ask before finalizing the deal. That way you’ll be able to separate the average and second-rate players from the leading names on the market.
What questions should I ask in a janitor interview?
With more and more cleaning companies vying for their place in the market, it can become hard to distinguish between the best and the rest. Making the right choice is not only about the bottom line and avoiding unnecessary expenses and complications that come with subpar performance, it’s also about not losing too much time and getting distracted from your everyday business operations. Let’s take a look at questions that will help you make the right call.
1. What kind of services do you provide?
The best companies offer a comprehensive scope of services—it’s as simple as that. From occasional deep cleaning to daily and weekly plans, the leading cleaners have the know-how and the tools to deliver an all-encompassing cleaning service that can meet all the challenges that arise during the business year head-on.
2. How much relevant experience do you have?
When it comes to commercial cleaning, experience matters a lot. Cleaning companies with decades of experience under their belt have a time-tried set of practices that were many times proven for their efficiency and effectiveness. A cleaning provider that’s been through thick and thin will have an answer to all contingencies and an appropriate solution for every scenario.
3. Can you tell us more about your recruitment?
Besides an outstanding track record, another thing that characterizes the leaders in the field is their personnel. Even the best tools and proven methods can’t make up for the lack of expertise. When evaluating the competence of your potential commercial cleaners, honesty matters as much as prowess. Always go for companies that employ stringent background checks and in-person interviews.
4. Do you conduct period training and evaluations?
While experience is important, periodic training and evaluations are also crucial. New technological developments are constantly revolutionizing the equipment and methods used by cleaning companies. Regular training keeps cleaners in the know concerning the latest developments and keeps adding to their overall skillset.
5. Are your cleaners insured and bonded?
Accidents will occur and while the best-organized and most competent companies can do a lot to minimize them, they have to be prepared for all possible scenarios. To get the peace of mind that comes with reliable service, always choose a provider that has insurance so you won’t be the one covering the expenses in case of an accident.
6. Do you provide a satisfaction guarantee?
Quality control is important and a company that backs its performance with a 100% satisfaction guarantee inspires confidence. It means that you can expect a high level of quality and consistency in the way they conduct themselves. Knowing that your best interest is protected in case of subpar performance will set your mind at ease and enable you to stay focused on the things that keep your business running smoothly.
7. Are you flexible & open to personalization
Since not all companies have the same needs and priorities, it’s important to find a provider that is not rigid in the way they go about their work. Whether you need a company that can adapt to your demanding schedule, customize its usual cleaning checklists to satisfy your developing needs, or adjust its methods to suit your specific preferences, flexibility, and a can-do attitude are an important part of premium commercial cleaning services.
8. Don’t underestimate reviews
While reviews can prove misleading at times, if a company boasts scores of outstanding reviews it generally means it’s doing a lot of things right. Cleaning companies that regularly get 5-star reviews, usually put in a lot of work to ensure that every aspect of their janitorial service reflects their hard-won stellar reputation.
End Note
While most companies can provide an adequate response to a couple of these questions, stay on the lookout for that rare commercial cleaner that can answer all or most of these questions in a satisfying way. Keep your eyes open and this list close at hand, and remember not to make any deals until you’ve thoroughly scouted the playing field!
